Contact Us at Slotlords
Our care team works around the clock, every day of the year. Whether it is a stuck withdrawal, a bonus question or a KYC query, you get a real answer from a real person, and in this page we list exactly how to reach us and how fast we reply.
Our Support Channels
Live chat, fastest option
Open any page on slotlords-pokies.com and click the chat bubble in the bottom right corner. Live chat runs 24/7 and our average first reply lands in under 2 minutes. Have your account email handy so we can verify you straight away.
Email for detailed matters
Write to [email protected] any time. We reply within 24 hours, and most emails are answered within 6. Email suits anything that needs attachments: KYC documents, payment screenshots or formal requests. Put your registered email address in the message so we can match it to your account.
- Live chat: bottom right corner of every page, 24/7, first reply under 2 minutes
- Email: [email protected], replies within 24 hours
- Support languages: English, Français, Deutsch
- Phone line: we do not run one, chat and email cover everything with a written trail
What We Can Help With
No query is too small. Our team handles accounts, money, bonuses and everything in between, and if something needs another department we escalate it for you and stay on the case until it is closed.
- Account issues: registration, login problems, password resets, profile updates
- KYC checks: document requirements, verification status, follow ups, usually cleared within 0-24 hours
- Deposits and withdrawals: missing deposits, payout status, limits of 8,000 AUD per day and 32,000 AUD per month, or our 0-1 hour withdrawal processing
- Bonuses: the 25% welcome pack up to 320,000 AUD with 50 free spins, weekly cashback up to 15%, weekend reloads, tournament and prize draw rules
- Technical problems: game loading errors, display faults, connection drops, mobile HTML5 web app issues on iOS and Android
- Responsible gambling: deposit limits, loss limits, session reminders, self-exclusion, and referral to Gambling Help Online on 1800 858 858
Check These Before You Write
Quick checks that save time
Half of all queries are solved in under a minute with a quick check on your side. Run through this short list before you open a chat, and if you still need us you can paste what you found, which cuts our reply time too.
- Read the FAQ section first; answers on bonuses, payments and verification sit there already
- Open your profile and check the KYC status; if documents show as received, verification is still in progress within the 0-24 hour window
- Open the transaction history in your account; deposits via PayID, cards or crypto appear there the moment they clear
- Refresh the page or clear your browser cache if a pokie will not load; the HTML5 web app needs no download, so most display glitches vanish after a reload
- Check the bonus terms for wagering, which sits at 20x on the welcome pack, before asking why a withdrawal of bonus winnings is pending
Formal and Business Contact
Company and licensing details
Slotlords Casino is operated by Slotlords Entertainment N.V., licensed in Curaçao under licence OGL/2024/1456/0912. For formal correspondence, including legal notices and complaints that need a written record, email [email protected] with the subject line Formal and we will route it to the right office.
Press, media and partnerships
Media, affiliate and partnership enquiries go through a separate queue so they never block player support. Email us at the same address with the subject line Partnerships, include your outlet or platform plus a short proposal, and our business team replies within two business days.
Frequently Asked Questions
Is live chat available on mobile?
Yes. The chat bubble sits in the bottom right corner of the HTML5 web app on iOS and Android, with no download needed, and runs 24/7 the same as on desktop.
How long does an email reply take?
We answer every email to [email protected] within 24 hours, and most land within 6 hours. Attachments such as KYC documents are fine.
Can I phone the Slotlords support team?
We do not run a phone line. Live chat and email cover every request, keep a written trail for you, and both are staffed 24/7.
What should I include when I contact support?
Your registered account email, a short description of the issue, the date and time it happened, and any transaction or bonus reference numbers you can see in your account history.
Who do I contact about responsible gambling limits?
Message our team via live chat or email and we will set deposit limits, loss limits, session reminders or self-exclusion on your account. Free confidential help is also available from Gambling Help Online on 1800 858 858.