Our Terms and Conditions

These Terms and Conditions govern your use of the Slotlords Casino platform at slotlords-pokies.com. By registering an account, depositing funds or placing any wager with us, you accept every clause set out below in full. We recommend you read this document carefully before you play, and keep a copy for your records.

Accepting These Terms

These terms form a binding agreement between you and Slotlords Entertainment N.V., the operator of Slotlords Casino, licensed in Curaçao under licence number OGL/2024/1456/0912. The agreement takes effect the moment you open an account with us, and it remains in force for as long as your account stays open. If you do not agree with any part of this document, you must not register, and if you already hold an account, you should close it without placing further wagers.

By ticking the acceptance box at registration you confirm that you have read, understood and agreed to these terms in their entirety.
The English version of this document prevails over any translation, including the Français and Deutsch versions we also publish.
Where a specific promotion or tournament carries its own rules, those rules sit alongside these terms and apply in addition to them.
Continuing to use our platform after we publish an update means you accept the revised terms.

Who Can Play With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account on our platform. We reserve the right to request proof of age at any stage and to suspend play until such proof is provided. Players residing in the United States, the United Kingdom, the Netherlands, Belgium, Spain, Italy, Denmark, Greece, France, Sweden, Romania, Israel, Iran, North Korea or Syria may not use our services.

One account per person, per household, per IP address and per payment method. Duplicate accounts are subject to closure and forfeiture of balances.
You must register with accurate personal details. False information voids every wager placed on the account.
You may not register on behalf of another person or allow a third party to play through your account.
KYC obligations: before your first withdrawal we verify your identity with a government-issued ID, proof of address and confirmation of your payment method. Verification typically completes within 0-24 hours.
You are responsible for keeping your login credentials secure. All activity under your credentials is deemed to be yours.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin, with a minimum deposit of 50 AUD or equivalent. Withdrawals run to Visa, Mastercard, bank transfer, Skrill, Neteller, MiFinity, Jeton and the major cryptocurrencies, from a minimum of 30 AUD. Our stated processing time is 0-1 hours for approved requests, and we charge no fees on either side of the transaction.

Withdrawal ceilings: 8,000 AUD per day, 16,000 AUD per week and 32,000 AUD per month. We may lift these for verified VIP members.
No withdrawal is released until KYC verification is complete. Documentation we may request includes photo ID, a recent utility bill and source-of-funds evidence for larger sums.
Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
Dormant accounts: if your account shows no login or transaction activity for 12 consecutive months, we may apply an administrative fee to the remaining balance and after further notice treat the account as closed.
Winnings are paid to the same method used for deposit wherever technically possible.

How Our Bonuses Work

Bonus offers on our platform, including the welcome package, weekly cashback, weekend reloads and free spins drops, each carry their own published rules. Those rules state the wagering requirement, minimum deposit, maximum bet while a bonus is active, eligible games and validity period. The clauses below apply to every bonus we run unless a specific promotion says otherwise.

Wagering requirements must be completed before bonus funds or winnings derived from them become withdrawable.
Placing single bets above the stated maximum while a bonus is active voids the bonus and any winnings from it.
Certain games are excluded or contribute at a reduced rate toward wagering; the contribution table in each promotion is final.
Bonuses expire after the validity window stated in the offer, and incomplete wagering forfeits the remaining bonus balance.
One bonus per person, per household and per payment account. Claiming the same offer through multiple accounts is misuse.
We may cancel, withhold or reclaim bonuses where we detect abuse, automated play or structuring of deposits to game the rules.

Conduct We Do Not Tolerate

Fair play protects every user on our platform, and the following conduct is strictly prohibited. Where we identify any of it, we may void wagers, confiscate balances, close accounts and report serious cases to the relevant authorities.

Fraud of any kind, including false registration data, forged documents and misrepresented source of funds.
Chargebacks and payment disputes raised after funds have been wagered.
Multi-accounting: holding or operating more than one account with us.
Bonus abuse: exploiting promotional offers through systematic or syndicated play.
Collusion: coordinating play with other users to gain an unfair advantage.
Bots, scripts, automated tools or any software that interferes with normal platform operation.
Masking your location with a VPN or proxy to access our services from a restricted country.
Exploiting software errors or malfunctions, including repeated play on a fault to secure unwarranted winnings.

Playing Responsibly With Us

Gambling must stay a form of entertainment, never a source of financial stress. We give every player tools to keep control, and we treat visible signs of gambling harm seriously. If our monitoring or our support staff identify behaviour that suggests harm, we will contact you, suggest limits or a break, and adjust your account where you agree.

Deposit limits: set daily, weekly or monthly caps on your account at any time.
Loss limits: cap the amount you can lose over a chosen period.
Session reminders: alerts that tell you how long you have been playing.
Self-exclusion: you may close your account for a fixed period, from 24 hours to permanent, and during that window we will not let you reopen it or open a new one.
Free confidential support is available around the clock from Gambling Help Online on 1800 858 858.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team, and we will release any withdrawable balance after standard verification. We may also close an account ourselves for breach of these terms, for regulatory reasons or where we judge continued play to be against your interests.

Step 1: raise the complaint with our live chat or by email to [email protected]. Support operates 24/7 and aims to acknowledge every complaint immediately.
Step 2: unresolved matters are escalated to our management team, which reviews the file and issues a written response.
Step 3: if you remain unsatisfied, you may refer the dispute to the Curaçao licensing authority or an approved alternative dispute resolution body.
Governing law: these terms are governed by the laws of Curaçao, and the courts of Curaçao have exclusive jurisdiction over disputes that fall outside dispute resolution.
Disputed funds are held in your account, untouched, while a complaint is under review.

When We Change the Rules

We review and update these Terms and Conditions on a regular basis to reflect changes in our services, promotions and regulatory obligations. Material changes, meaning any change that affects your rights, obligations or the money in your account, are announced before they take effect rather than silently.

Updates are published on this page with a revised effective date, and the current version always supersedes all earlier versions.
For material changes we also notify registered players by email or through an in-platform message at least 7 days before the change applies.
If you disagree with an upcoming change, you may close your account before the effective date; wagers already placed settle under the terms in force when you placed them.
Continued play after the effective date of a change constitutes acceptance of the updated terms.
We recommend you revisit this page periodically, as the version you agreed to at registration may no longer be current.

Frequently Asked Questions

When do these Terms and Conditions take effect for me?

The moment you register an account with us. Ticking the acceptance box confirms you have read and agreed to every clause, and the agreement stays in force until your account is closed.

Can I hold more than one account at Slotlords Casino?

No. We allow one account per person, per household, per IP address and per payment method. Accounts we identify as duplicates are closed and their balances may be forfeited.

How long does KYC verification take before a withdrawal?

Our verification team processes documents within 0-24 hours. Withdrawals are released only after your government ID, proof of address and payment method confirmation have been checked.

What happens if I breach the bonus rules?

Wagers placed in breach of a promotion's rules are void. We may cancel the bonus, reclaim derived winnings and, for repeat or organised abuse, close the account.

How will I know if the terms change?

Every update is published on this page with a new effective date, and material changes are also sent to registered players by email or in-platform message at least 7 days before they apply.