Our Privacy Policy
This policy sets out what personal data we collect at slotlords-pokies.com, why we hold it, who sees it and how long we keep it. It applies to every account you open with us, whether you play on desktop or through our HTML5 web app on iOS and Android.
What Data We Collect
We only collect personal data we need to run your account, meet our licensing duties and keep the site safe. When you register, we record your name, date of birth, email address, phone number and residential address. Your date of birth matters because Australian law requires us to verify you are at least 18 years old before you place a single bet.
- Identity data: full name, date of birth, residential address, email, phone number
- Verification documents: passport, driver licence or other government ID, plus a recent utility bill or bank statement
- Transaction data: deposits and withdrawals, amounts, timestamps, payment method details, crypto wallet addresses
- Technical data: IP address, device type, operating system, browser, approximate location derived from your IP
- Gameplay data: games played, bet sizes, outcomes, session times, bonus and tournament entries
- Marketing preferences: which channels you opted into and which messages you opened
How We Use Your Data
Your data powers the account you signed up for. We open and maintain your player account, process your PayID, card or crypto deposits, and pay out your withdrawals, which clear in 0 to 1 hours for most methods. Before your first withdrawal we run KYC checks on your ID and proof of address, and those checks usually finish within 24 hours.
- Fraud prevention and anti-money-laundering screening on deposits and withdrawals
- Responsible-gambling monitoring against the deposit, loss and session limits you set
- Marketing messages and bonus offers, but only where you have consented
- Meeting legal and regulatory obligations tied to our Curaçao licence
- Answering your questions through our 24/7 live chat and support email
Why We Process Your Data
Every processing activity rests on one of four legal bases. Contract covers everything needed to deliver the service you asked for: creating your account, running games, processing payments and paying winnings. Without this data we simply cannot operate your account.
Legal obligation drives our KYC and AML work. Our licence requires us to verify your identity before your first withdrawal and to keep transaction records for at least five years, so we cannot delete these on request while the obligation stands. Legitimate interest supports fraud detection, security monitoring and aggregated statistics on how our 6,000 games perform, because we have a genuine need to stop abuse and you would reasonably expect us to. Consent governs marketing. You choose whether we email you offers such as our weekly cashback of up to 15% or weekend reload bonuses, and you can withdraw that consent at any time.
How Long We Keep Data
We hold each category of data only as long as we need it. Regulatory rules fix some periods; your choices control others. Marketing preferences stay on file until you tell us to remove them, and identity documents are deleted once verification closes unless the law says otherwise.
| Data category | Retention period |
|---|---|
| Transaction and AML records | Minimum 5 years after account closure, per regulatory requirements |
| KYC verification documents | Deleted within 30 days of successful verification, unless retention is legally required |
| Account and gameplay data | 5 years after your last login or account closure |
| Marketing preferences | Until you withdraw consent or delete your account |
| Support correspondence | Up to 2 years after your final enquiry |
| Technical and analytics data | Up to 14 months, in aggregated or anonymised form |
Who We Share Data With
We never sell your personal data. We share it only with parties who help us operate, and each one works under contractual data-protection terms. Payment processors handle your card, e-wallet and crypto transactions. KYC and AML screening providers verify your documents. Game and platform suppliers receive the minimum data needed to run your sessions, usually just an anonymous player identifier. Hosting and security vendors keep the site online. Regulators and law-enforcement bodies receive data when a lawful request compels us, and analytics services receive anonymised or pseudonymised usage data.
- Payment processors for deposits and withdrawals
- KYC/AML and identity-verification providers
- Game, platform and hosting suppliers under data-protection agreements
- Regulators, licensing authorities and law enforcement, on lawful request
- Analytics providers processing anonymised traffic data
Your Rights Over Your Data
You control your personal data, and we action requests through our support team at [email protected], with responses within 30 days. Australian privacy law gives you clear remedies, and if you are unhappy with how we handled your matter you can complain to the Office of the Australian Information Commissioner.
- Access: get a copy of the personal data we hold about you
- Rectification: correct data that is wrong or out of date
- Erasure: ask us to delete data we no longer need lawfully
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing at any time via account settings or unsubscribe links
- Complain: escalate to the OAIC or your local data-protection authority
Cookies and Tracking
We use a small set of cookies to keep you logged in, remember your game preferences and measure aggregate site traffic. Marketing cookies load only after you accept them in the consent banner, and you can change your choice any time from the cookie settings in your account. Full details, including the complete cookie list and how to block them in your browser, sit on our dedicated Cookies Policy page.
How We Protect Your Data
Your data travels over TLS encryption whenever it moves between your device and our servers, and documents you upload for KYC sit in encrypted storage. Access inside our organisation follows role-based controls, so only staff who need your data for support, payments or compliance can reach it, and every access is logged.
We test our defences regularly and train our people on data handling. If a breach affects your personal data and creates a serious risk of harm, we notify the relevant regulator and, where the law requires, you directly, without undue delay. If you spot a security concern, email [email protected] and we will investigate.
Frequently Asked Questions
Can I play at Slotlords Casino without giving you my ID?
You can register and deposit with basic details, but we must verify your identity with a government ID and proof of address before your first withdrawal. This KYC requirement comes from our licence conditions.
How do I stop marketing emails from you?
Use the unsubscribe link in any email or switch off marketing in your account settings. Consent withdrawal takes effect immediately and costs you nothing, though transactional messages about your account still reach you.
Do you keep my crypto wallet addresses?
Yes, we record wallet addresses used for Bitcoin, Ethereum, Litecoin, Tether and Dogecoin transactions as part of our transaction records, which we must retain for at least five years under AML rules.
Who do I contact about a privacy question?
Email [email protected] with the subject line Privacy. Our team answers around the clock, and data-protection requests get a response within 30 days.